Powering the world with digital solutions

December 11, 2020

For this Global MSP, innovative thinking and digital transformation go hand in hand. Providing IT management services to clients in a wide variety of industries, from security and defence to health and life sciences, it endeavours to help organisations around the world thrive in the digital marketplace.

Ensuring information is shared effectively with customers is absolutely vital when delivering on this mission statement. This Global MSP has been using ServiceNow since 2010, and it’s been a core part of IT service management within the business ever since.

And now with the popularity of ServiceNow growing worldwide, integrations between companies are becoming increasingly fundamental to collaborating efficiently.

"We needed to find a way to integrate with customers quickly without having to create a time-consuming and costly custom solution.”

“When working with large enterprises on a global scale, it’s highly likely they already use ServiceNow, or if not, they’re at least thinking of using ServiceNow,” explains Chris, IT Outsourcing Services Director. “The ability to integrate our solutions together is becoming increasingly important — companies don’t want to ‘swivel-chair’ over to our instance in order to share data anymore. We needed to find a way to integrate with customers quickly without having to create a time-consuming and costly custom solution.”

Unifi from ShareLogic provides simplified integrations within ServiceNow

They had made several previous attempts to get integrations off the ground with customers, but without success. There were a variety of issues, both internally and externally, that kept the project from becoming a reality.

Developing an internal solution proved too much of a drain on resources, and due to the costs involved, would have necessitated passing on a significant expense to the customer — something they wanted to avoid.

Fortunately,Unifi from ShareLogic offered a high-performance application that could address all these issues in one platform.

“Ultimately,we simply didn’t have the time or firepower within our team to achieve the functionality we needed,” continues Chris. “Having consulted with another ServiceNow partner, we were directed towards ShareLogic and its Unifi tool. After seeing a demo of Unifi in action, we were convinced that it was the integrations solution we’d been searching for.”

And after the decision to implement Unifi was made, it was extremely simple to getup and running within ServiceNow. A true ‘turnkey’ solution, Unifi was deployed rapidly with feature-rich functionality to attain the integrations that they required.

But this simplicity wasn’t just limited to rolling out the platform, it also extended to the intuitive way employees are able to interact with Unifi.Because of ShareLogic's extensive experience developing for ServiceNow, itis able to streamline processes within the application to allow less experienced users to push the platform to its maximum.

"It’s extremely satisfying to hit the ground running with a new tool and not have to spend vital time trying to navigate a clunky application.”

“Even the most talented developers take time to come to grips with a new solution, and there’s always pressure to accelerate this process and start delivering results,” adds Chris. “With Unifi, this became a non-issue. Developers who were not ‘dyed in the wool’ ServiceNow users were able to pick up the platform and run with it immediately. It’s extremely satisfying to hit the ground running with a new tool and not have to spend vital time trying to navigate a clunky application.”

Taking integration functionality further than ever

They have been able to use Unifi to manage integrations in ways that were previously unimagined — testament to the flexibility of the platform. And on the rare occasion it would bump up against a roadblock along the way, ShareLogic was always available to provide critical support.

“The relationship with the Unifi team has been exceptional,” says Chris. “At times we’ve applied the tool in ways that it’s not been used before. But Unifi is so adaptable that, in collaboration with ShareLogic, we’re able to efficiently iron out any issues and quickly keep pushing forward.”

Error handling can be a complicated process. Problems occur using any platform —that’s a simple fact of life as a developer. However, with Unifi you don’t haveto slog through log files or nodes, its revolutionary debugging and logging tools make isolating and fixing problems easy.

“Unifi is incredibly robust. We can identify where there is a recurring issue within our configuration, quickly capture it and assign the incident to the relevant people."

“Unifi is incredibly robust. We can identify where there is a recurring issue within our configuration, quickly capture it and assign the incident to the relevant people,” adds Chris. “This allows us to make significant time savings on previously labour-intensive processes.”

This is especially useful as Unifi doesn’t force developers down a rigid path —they’re able to use the tool in a variety of ways to get the results they need. With Unifi, you always have peace of mind that any issues you encounter during this discovery process will be resolved effectively.

Unifi: Intelligent integrations

As the market leader in innovative internet-of-things solutions, they maintain relationships with numerous enterprises across the globe. In the future, it’s looking forward to using Unifi to streamline integrations with even more businesses —and keep pushing the platform as far as it can.

Unifi from ShareLogic streamlines integration processes through an intuitive and robust platform

Case Study Facts

Company

Industry

International management and technology consulting

Location

Headquarters — Dallas, Texas, USA

Size

6,500 

Challenge

Implementing ServiceNow integrations in a cost effective and time efficient manner without sacrificing functionality

Solution

Unifi from ShareLogic streamlines integration processes through an intuitive and robust platform

“Integrations will only continue to grow moving forward, so having a solution that is not only easy to implement, but also gives the flexibility to cater for individual demands is key. The ability to mix and match our integrations with customers without having to start again from scratch each time is hugely beneficial. Unifi provides all this and more.”

Chris, IT Outsourcing Services Director

More from our blog