Back to FAQs

What is eBonding?

eBonding, short for electronic bonding, is a critical integration technique used in IT service management and workflow automation. It serves as abridge between various software systems and tools, facilitating real-time data exchange and communication without the need for manual intervention.

eBonding typically provides a higher level of functionality and reporting than standard ‘field to field’ integrations. It acts as a communication conduit, enabling different systems to interact seamlessly and share information such as incidents, changes, and other updates. When an event or action occurs in one system, eBonding triggers a corresponding event in another system, ensuring that relevant datais transferred, and actions initiated promptly.

The functionality offered by ShareLogic’s eBonding solution is particularly valuable in IT operations, where it streamlines processes and workflows. For example, when an incident is raised in one system, eBonding can automatically create a corresponding incident or change request in another system, ensuring that the relevant teams are notified and can take appropriate actions.

eBonding often relies on standardised protocols and APIs to enable interoperability between systems, making it adaptable to a wide range of third-party applications and technologies. This flexibility empowers organisations to build comprehensive, integrated IT ecosystems that support their specific business processes and requirements.