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What is Bi-directional synchronised integration?

A bi-directional synchronised integration, or bidirectional sync, is a data exchange mechanism that ensures consistent and real-time data synchronisation between two or more independent software systems or databases.

Bi-directional integrations enable seamless and automated two-way communication, ensuring that changes made in one system are reflected accurately in the other systems they are integrated with, and vice versa. They are commonly used in scenarios where multiple systems need to share and update data simultaneously, such as ITSM, CRM and ERP systems.

Key characteristics and components of a bi-directional synchronised integration include:

  • Data Mapping and Transformation: It involves defining how data fields in one system correspond to those in another, often requiring data transformation to maintain consistency.
  • Real-time Communication: Changes made in one system are immediately propagated to the other(s) to ensure up-to-date information.
  • Conflict Resolution: Mechanisms are in place to address conflicts that may arise when changes occur simultaneously in both systems. This can involve rules to prioritize or merge conflicting data.
  • Error Handling: Robust error handling and logging mechanisms are critical to identify and address data synchronization failures.
  • Data Consistency: The integration ensures that data remains consistent and accurate across systems, preventing data discrepancies and errors.
  • Bi-Directional Triggers: Events in one system trigger corresponding actions in the other(s), maintaining a synchronized state.
  • Scheduled Sync: Some bidirectional syncs support scheduled or batch synchronization to handle large volumes of data efficiently.
  • Monitoring and Auditing: Comprehensive monitoring and auditing tools provide visibility into the synchronization process, aiding troubleshooting and compliance efforts.