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What is an integration automation platform?

An integration platform, often referred to as an iPaaS (Integration Platform as a Service), is a comprehensive middleware solution that facilitates the seamless connection and interaction between various software applications, systems, and services within an organisation's IT landscape.

ShareLogic Unifi is an example of an integration automation platform that acts as the central hub for orchestrating data flow and communication between other technologies and the ServiceNow platform.

Integration platforms offer a range of tools and capabilities that enable technical teams to design, build, deploy, and manage integrations efficiently. Some key features and functions of an integration platform include:

  • Connectivity: Integration platforms support a wide array of connectors, adapters, and protocols, allowing them to interface with databases, cloud services, on-premises systems, APIs, and more.
  • Data Transformation: They provide tools for mapping, transforming, and enriching data as it moves between systems, ensuring compatibility and consistency.
  • Workflow Automation: Integration platforms enable the creation of workflows and business logic to automate processes and decision-making based on data triggers.
  • Monitoring and Logging: They offer comprehensive monitoring and logging capabilities, allowing for real-time visibility into integration processes and troubleshooting.
  • Security and Compliance: Integration platforms prioritize data security and compliance, often providing features like encryption, identity management, and auditing.
  • Scalability and Reliability: They are designed to handle high volumes of data and traffic while ensuring minimal downtime and high availability.
  • Error Handling: Integration platforms include mechanisms to detect and handle errors, such as retrying failed transactions and sending notifications.
  • API Management: Some integration platforms offer API management features to expose and manage APIs for both internal and external consumption.